Help Desk Technician I Job at Winaxis, Texas

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  • Winaxis
  • Texas

Job Description

Job Title: Help Desk Technician I

Onsite

Location: Austin, TX

Overview:
We are seeking two (2) Help Desk Technicians (Level 1) to provide front-line technical support in a professional, fast-paced environment. Ideal candidates will have strong customer service skills, hands-on troubleshooting abilities, and a desire to grow within the organization.

Responsibilities

  • Respond to inbound calls and emails with high-quality customer support.
  • Gather and analyze information to resolve technical issues efficiently.
  • Provide basic troubleshooting: password resets, printer setup, software support, break/fix guidance.
  • Perform account creation, hardware configuration, and onboarding support.
  • Maintain and update website content as required.
  • Support conference room audio/video equipment.
  • Document all tickets thoroughly in the tracking system.
  • Escalate unresolved issues appropriately and communicate recurring trends to leadership.
  • Assist with more complex issues following documented procedures.
  • Occasional after-hours or weekend work may be required with prior approval.

Required Skills & Experience

  • 3+ years delivering excellent customer service (written, verbal, in-person).
  • 2+ years supporting end-users with varying levels of technical skills.
  • 2+ years experience with computer support, Windows 10, Microsoft Office Suite, Adobe applications, and general troubleshooting.
  • 1+ year experience with Active Directory .
  • 1+ year experience with cloud platforms (Microsoft Azure or similar).

Preferred Qualifications

  • CompTIA A+ , ITF+ , or equivalent certifications.
  • Strong desire for professional growth and career advancement.
  • Interest in long-term employment with potential for conversion to full-time.

Job Tags

Full time, Work at office,

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