Position Summary Provide professional and therapeutic massage treatments to guests, promoting relaxation, pain relief and overall wellness. Continually access guests' needs, recommend appropriate treatments, and maintain a high standard of service to ensure a positive guest experience as defined by department standards. Essential Functions Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide exceptional Guest service at all times, including while assisting in locker room and surrounding areas. Perform massage and body treatments according to department standards. Must have and knowledge of Massage products and services and actively engage in promoting and selling them. Maintain clean and organized treatment rooms. Communicate service steps to Guests while executing all services and treatments. Ensure information provided regarding treatment type is accurate. Must complete all necessary training courses as specified by management. Complete all necessary opening and closing duties per department processes. Responsible for restocking all spa products in treatment rooms. Responsible for stocking all treatments with required lines to perform services. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property. Required Qualifications Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must possess or obtain National Massage Certificate. Minimum 2 years of massage experience. Resort Spa environment preferred. Physical Requirements Must be able to stand for duration of shift, up to 7 hours. Must be able to provide massage and body treatment services for duration of shift, up to 7 hours. Ability to sit, walk, climb, balance, kneel, and crawl intermittently, as necessary for the execution of a treatment when required. Must have manual dexterity to operate job related equipment for full duration of shift. Must be able to Lift/Carry/Push/Pull up to 50 pounds intermittently, for duration of shift. Work Conditions Highly demanding work environment, while maintaining a quiet, calm and soothing atmosphere for Guests. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests. #J-18808-Ljbffr PalmLeaf Massage and Wellness
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